Quality
Quality Objective | Plan → Do → Check→ Act | Quality Policy
Process Control | Identification & Traceability | Auditing
PSS Warehouse and Transportation Company, it's owners and employees alike are committed to providing reliable, accurate, professional and on time WAREHOUSING & TRANSPORTATION services. By achieving these objectives we will strive to become "The Best Service Provider in The Region".
Our management systems are in accordance with the ISO 901-2000 Quality Model and we employ Continuous Improvement Software from Total Quality Management Systems that enables us to provide an increased level of customer service.
Some of the unique services we offer include:
- A three-step check process for outbound shipments
- The ability to perform product recalls
- U.S. Customs bonded warehousing
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PSS Warehousing and Transportation Company follows the “Plan 4 Do 4 Check 4 Act” management approach as outlined in ISO 9001:2000.
PLAN: identify the objectives and processes required for delivering results in accordance with the customer’s requirements;
DO: implement the processes;
CHECK: monitor and measure processes and product against policies, objectives and requirements and report the results;
ACT: take immediate action to continually improve process performance
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The employees of PSS Warehousing and Transportation Company are committed, in a positive and courteous manner, to provide reliable distribution, transportation and value added services to our customers while maintaining a safe work environment at an acceptable return on investment.
We facilitate continuous improvement and increase customer satisfaction by identifying, communicating, training and promoting the use of quality principles, concepts, and technologies; and thereby have been recognized throughout the Eastern United States as the leading authority on, and champion for public warehousing and logistics services provided to third parties.
We are committed to inspect, count, track and service promptly and efficiently all inbound and outbound shipments for our customers based on safe handling procedures as outlined by our customers’ specifications. We set up training based on this philosophy. To realize this commitment, we have achieved and maintained certification to the ISO 9001:2000 standard.
All of our employees have equal opportunity and are treated with fairness and respect. We provide a safe and healthy work environment. Our employees are encouraged to promote a team effort that inspires creativity and personal growth for the benefit of the company and our customers. The training required to achieve and maintain the Company’s quality standards has been identified and provided to all individuals.
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Process control of the warehousing, transportation and distribution activities during the operation stages is obtained by having an approved Quality Plan and by using the Pick Ticket and/or Work Order to provide instructions for each picking, packing, and value added processing, shipping operation and inspection step, and by having approved Work Instructions for each process where applicable.
In addition to the above, and where appropriate, Statistical Techniques are used to maintain process capability and continuous improvement.
Controlled conditions include the following:
- Documented procedures defining the manner of operations
- Compliance with reference standards/codes, quality plans, and/or documented procedures
- Monitoring and control of processes and equipment
- Approval of processes and equipment
- Criteria for workmanship
- Suitable testing, inspection, examination, and audit programs at appropriate stages
- Documented procedure for revisions to quality plans
- Suitable maintenance of equipment to ensure continuing process capability
- Statistical Techniques for processes when results cannot be fully verified by subsequent inspection and testing a product
- Employee skills and training is established and maintained
- Records maintained for qualified processes, equipment and personnel, as appropriate
- Established Quality Objectives for improvement
PSS Warehousing and Transportation Company maintains an effective system that ensures that all materials processed can be identified with a number that is unique for the kind, class or grade of the material.
All incoming materials that are incorporated into the final product (materials to be processed by PSS Warehousing and Transportation Company) and are received with serial number(s) or lot/batch number(s) identifications shall be recorded upon receipt and traceability maintained to the final material’s serial number when required by customer contract.
Warehouse, transportation and customer service are responsible to ensure traceability is maintained during the process.
If material loses its identity during processing, or inspection/testing, it is put on hold until the applicable organizational unit recovers traceability. A Nonconformity Report is then immediately initiated.
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PSS Warehousing and Transportation Company has completed AIB Auditing and is compliant across the board. We not only meet, but exceed industry quality standards and independent auditors have consistently given us high scores. Additionally, we perform internal audits quarterly, to examine ways to improve our performance and better serve out customers.
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